Support FAQ

Frequently Asked Questions

FAQ Topics

Managed answers for warranty, certification, installation and project-support topics.

Certification Compliance

What documents can MIWIND provide for distributors?

MIWIND can provide catalogues, selection guides, technical references, certification files and company-profile material according to the product line, target market and project requirement.

Installation Selection

How should air curtain installation height be confirmed?

Confirm doorway width, installation height, indoor and outdoor conditions, voltage and traffic frequency before selecting an air curtain model. The MIWIND team can review these details before quotation.

Installation Selection

Can MIWIND air curtains support long running hours?

The air curtain source brochure highlights copper-motor performance with up to 8000 hours of trouble-free continuous operation under the recommended application and maintenance conditions.

Installation Selection

What details help MIWIND recommend a duct fan?

Buyers should share airflow target, duct length, installation space, noise requirement and application type so MIWIND can compare inline, mixed-flow and silent fan options.

Installation Selection

Can MIWIND support energy efficient air curtain projects?

Yes. Buyers can share doorway size, installation height, expected operating hours, control preference and indoor cooling or heating conditions so MIWIND can recommend a more energy efficient air curtain path.

Installation Selection

Can MIWIND support recessed air curtain projects?

Yes. Buyers should share ceiling depth, doorway width, installation height, control preference and finish expectations so MIWIND can review suitable recessed or in-ceiling air curtain options.

Installation Selection

How should buyers compare silent inline fan options?

Compare airflow, static pressure, noise level, installation space and application type so MIWIND can recommend a quieter inline-fan solution that still meets the project requirement.

Installation Selection

How should buyers compare ventilation fans and exhaust fans?

Buyers should compare whether the project needs fresh-air supply, targeted exhaust, balanced airflow, odor removal, noise control or duct-pressure support before selecting between ventilation fans and exhaust fans.

Sampling Moq

Can MIWIND support air curtain OEM or bulk orders?

Yes. MIWIND can review air curtain OEM or bulk-order requests according to model range, voltage, branding, packaging and destination-market requirements before sample or production planning.

Sampling Moq

Can MIWIND support OEM branding and packaging?

Yes. MIWIND can coordinate logo, packaging, label and selected appearance customization for OEM and private-label cooperation after product scope and order details are confirmed.

Sampling Moq

How quickly can MIWIND prepare samples?

Selected standard samples can be prepared in about 3 days after model, voltage and branding details are confirmed. Customized samples depend on the exact product scope and packaging requirements.

Sampling Moq

What is the lead time for standard MIWIND orders?

Lead time depends on model, quantity, branding scope and current production scheduling. Standard orders can usually move faster once model details, voltage and required documents are confirmed.

Sampling Moq

What is the MOQ for standard MIWIND orders?

For standard air curtain cooperation, the site architecture source highlights MOQ 50 units as a practical reference. Final MOQ can still vary by model, branding scope and mixed-order plan.

Warranty Service

What warranty does MIWIND provide?

MIWIND provides 1 year standard warranty for complete products and 3 years warranty support for motor-related quality issues. Buyers can confirm warranty reserve arrangements for distributor or project cooperation.